Coronavirus Update
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
What Should I Do If I Have Already Made A Booking, But It's Impacted By The Coronavirus?
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
- Cancellation fees for any rental customers impacted by Coronavirus-related travel bans, will be waived.
- To make any changes, please contact our reservations team
For Australian Rentals:
Email [email protected] or call 1800 273 922
For New Zealand Rentals:
Email [email protected] or call 0800 500 660.
- For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.
What About Bookings Not Directly Impacted By Coronavirus Restrictions?
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Australia and New Zealand for rentals due to start before 1st May.
For Pre-Pay bookings which start before this time, there will not be any penalties for changes made up to 24 hours before the start of your rental.
To make any changes, please contact our reservations team
For Australian Rentals:
Email [email protected] or call 1800 273 922
For New Zealand Rentals:
Email [email protected] or call 0800 500 660.
Is Apex Experiencing Any Contact Centre Delays?
As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have an impact on our ability to service your call as swiftly as we would like.
The health and safety of our team members and customers is our priority, and we appreciate your patience during this time. You may also contact us via our websites.
Is Apex Taking Any Additional Precautions to Help Reduce the Spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the Ministry of Health NZ or Department of Health Australia.
What if I still have my rental car in New Zealand and need to return it during the lock down?
Unfortunately the Covid-19 nationwide lockdown in New Zealand means we have had to close all Apex depots nationwide. You can find depot specific instructions on how to return your vehicle by either clicking on the drop off link from your email confirmation, or finding the appropriate instructions on the pages below:
Updated: 27 March 2020